The cost of hiring qualified engineering and technical expertise
is growing every month. Retaining people is even more difficult.
This is why many companies are outsourcing the administration of
their systems to TMS Enterprises's qualified engineers and database
administrators who are certified in the technologies our customers
require. When companies outsource their web infrastructure administration
to TMS Enterprises, it allows them to focus on their core competencies.
Operating
System Re-Installation
TMS Enterprises will reinstall or upgrade any supported operating
system within 4 hours of request.
If the operating system type or version has changed, additional
charges may apply for the new or upgraded license (such as upgrading
from Windows NT to Windows 2000).
Apply
Operating System Patches
Periodically operating system patches and Service packs become
available for Microsoft Systems. TMS Enterprises will notify client
of new patch availability.
TMS Enterprises will install on system patches that are made available
for Windows Operating Systems upon receiving written approval
from customer. Patches on Unix based systems will be loaded only
upon request by customer.
Although each patch is tested prior to installation, TMS
Enterprises
cannot guarantee patches will not harm other software and applications
on the server. Customers should research the compatibility of
these patches and verify that they will function properly with
all third party software installed on the server before approving
installation.
Operating
System Troubleshooting
If the problem is with the Operating system, we will resolve the
issue at no cost to you.
If the problem is with the way a custom script or a non-supported
third party software interacts with the Operating System we will
assist with identification of the source of the problem at no
charge. Labor to solve the problem caused by other software is
billable at normal time and materials rates.
Operating System Repair
TMS Enterprises will repair any operating system problems that occur
as a result of normal daily usage. Normal daily usage is defined
as using the software for what is was designed (i.e. Apache for
serving web content, IIS etc...).
Kernel
Recompilation and Upgrades
TMS Enterprises will install and upgrade Linux and BSD kernels upon
request. This is limited to kernel functionality and does not
include custom kernel configuration for unsupported third party
applications and hardware.
Log File Rotation
TMS Enterprises will install scripts on your system to rotate, archive,
and delete old log files.
Log File Alerts
Log files on the client’s server will be directed to TMS
Enterprises’s
syslog server. Log file entries will be filtered and tickets created
automatically for critical issues.
On Windows based systems, Windows’ Event Logs will be filtered
using 3rd party software to convert the native event log into
a syslog format.
DNS Installation
TMS Enterprises will install or reinstall the latest version of BIND
on Unix based systems or Microsoft’s DNS sever for NT or
2000 within 4 hours of request.
DNS
Configuration and Changes
TMS Enterprises will configure up to 10 domains on the client’s
server.
Microsoft
IIS Installation
TMS Enterprises will install or reinstall IIS on your system within
4 hours of request.
Apply
Microsoft IIS Patches
Periodically Microsoft IIS patches and Service packs become available.
TMS Enterprises will notify client of new patch availability.
TMS Enterprises will install all IIS patches that are made available
for Microsoft IIS upon receiving written approval from customer.
Although each patch is tested prior to installation, TMS
Enterprises
cannot guarantee patches will not harm other software and applications
on the server. Customers should research the compatibility of
these patches and verify that they will function properly with
all third party software installed on the server before approving
installation.
Microsoft
IIS Configuration
TMS Enterprises will set up the first ten domains on the server. Additional
domains will be added at our normal hourly rate.
Microsoft
IIS Troubleshooting
If the problem is with IIS we will resolve the issue at no cost
to you. If the problem is the way a custom script or third party
software interacts with IIS, we will try to help you identify
the source of the problem so you can contact the appropriate party
for further assistance
Apache
Installation
TMS Enterprises will install Apache on your system. By default, all
Apache modules with a status of “Base” are included
in the Apache configuration. If needed, Apache will be compiled
and installed with support for any module supported by the Apache
software.
TMS Enterprises cannot guarantee Apache will function properly will
every module. Problems associated with modules with status other
than “Base” will be resolved on a time and materials
basis.
Front Page for Apache is not supported.
Apache Configuration
TMS Enterprises will set up your first ten domains. Additional domains
will be added at our normal hourly rate.
Any configuration needed for modules outside the status “Base”
will be completed on a time and materials basis.
Front Page for Apache is not supported.
Apache Troubleshooting
If the problem is with Apache we will resolve the issue at no
cost to you. If the problem is the way a custom script such are
Perl and PHP or third party software interacts with Apache, we
will try to help you identify the source of the problem so you
can contact the appropriate party for further assistance.
Front Page for Apache is not supported.
Microsoft
Terminal Services Installation
TMS Enterprises will install Terminal Services on the client’s
system. Customer must provide software license.
Microsoft Terminal Services Configuration
TMS Enterprises will configure any number of accounts, within 4 hours
of request (if less than 10 are requested at once).
Microsoft Terminal Services Troubleshooting
TMS Enterprises will troubleshoot any reported problems with the operation
of Microsoft Terminal Services software. If the problem is related
to Terminal Services itself we will resolve the problem for you.
If the problem is related to the way an unsupported third party
application interacts with Terminal Services, we will provide
you with that software vendor's technical support contact information.
PCAnywhere
Installation
TMS Enterprises will install PCAnywhere on your system at no additional
charge to you. Customer must provide software license.
PCAnywhere Configuration
TMS Enterprises will set up the first five accounts. Additional accounts
will be added at our normal hourly rate.
PCAnywhere Troubleshooting
If the problem is with PCAnywhere we will resolve the issue at
no cost to you. If the problem is the way a third party software
interacts with PCAnywhere, we will try to help you identify the
source of the problem so you can contact the appropriate party
for further assistance
FTP
Software Installation
TMS Enterprises will install FTP on your system at no additional charge
to you.
FTP Software Configuration
We will assist you in setting up your first five accounts. Additional
accounts will be added at our normal hourly rate.
Telnet Installation
TMS Enterprises will install or reinstall Telnet on the client’s
system.
Telnet Configuration
We will configure Telnet software to the client’s specifications;
including configuring TCP Wrappers to limit access to the telent
application.
SSH Installation
TMS Enterprises will install SSH on the client’s system.
SSH Configuration
We will install SSH software to the client’s specifications.
